Frequently Asked Questions

SmartToolPDF is an online platform that provides free and premium tools for converting, compressing, and editing PDF files and other document formats. No software installation required - everything works directly in your browser.

No! SmartToolPDF is completely web-based. All you need is a modern web browser and an internet connection. You can access our tools from any device - Windows, Mac, Linux, or mobile.

We support a wide range of formats including:

• Documents: PDF, DOCX, XLSX, PPTX, TXT
• Images: JPG, PNG, GIF, BMP, TIFF, WebP
• Videos: MP4, AVI, MOV, WMV

You can use some basic features without an account, but creating a free account gives you access to conversion history, higher daily limits, and the ability to upgrade to Premium for unlimited conversions.

Click "Forgot Password" on the login page, enter your email address, and we'll send you a password reset link. Follow the instructions in the email to create a new password.

Yes, you can delete your account at any time from your Profile settings. Please note that this action is permanent and will delete all your conversion history and data.

Most conversions complete within 30 seconds to 2 minutes, depending on file size and complexity. Premium users get priority processing for faster conversions.

Free users can upload files up to 10MB. Premium users can upload files up to 500MB. Enterprise customers can request custom file size limits.

Conversions can fail for several reasons:

• The file is corrupted or password-protected
• The file format is not supported
• The file size exceeds your account limit
• The file contains unsupported features

If you continue to experience issues, please contact our support team.

Currently, you need to convert files one at a time. However, Premium users can queue multiple conversions and they'll be processed with priority. Batch conversion is coming soon!

Yes! Our free plan includes 10 conversions per day with files up to 10MB. This is perfect for occasional use. For unlimited conversions and larger files, check out our Premium plan.

Premium costs ₹199/month and includes unlimited conversions, files up to 500MB, priority processing, and an ad-free experience. Visit our Pricing page for more details.

Yes, you can cancel your Premium subscription at any time with no cancellation fees. Your access will continue until the end of your current billing period.

Yes, we offer a 30-day money-back guarantee. If you're not satisfied with Premium, contact us within 30 days of your purchase for a full refund.

Yes! All files are encrypted during upload and processing. We use industry-standard SSL/TLS encryption to protect your data. Files are automatically deleted from our servers after 24 hours.

All uploaded and converted files are automatically deleted from our servers after 24 hours. We do not store, share, or use your files for any purpose other than the conversion you requested.

No, never. We do not share, sell, or distribute your files to any third parties. Your files are processed on our secure servers and are only accessible to you. Read our Privacy Policy for more details.

Currently, we cannot process password-protected or encrypted files. Please remove the password protection before uploading. This feature may be added in the future.